Customer Service Advisor

Role Overview

An exciting opportunity has arisen for a Customer Service Advisor to join our Hub Property Services team.

You’ll be responsible for answering inbound telephone calls and emails from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division.

. Please ensure you read this before applying.

What we offer you:

• Career and Professional Development

• 25-30 Days Annual Leave, depending on grade

• Life Assurance

• Private Medical Scheme

• Virtual GP

• Global Mobility Scheme

• Rewards Platform

• Company Pension Scheme

• Enhanced Incremental Annual Leave

Team Overview

The Savills Property Services Hub delivers a range of centralised property operations support functions to a diverse client base, from private individuals to large institutional organisations. Delivered through three specialist teams comprising 25 colleagues, the service supports Property Compliance, Reactive Maintenance, Supplier Onboarding and Tenancy Progression activities.

This role does not meet the salary criteria for skilled worker visa sponsorship(click link to check exemptions).

To be eligible to apply for this role you must hold your own right to work in the UK. Please take the time to check here that you're able to make a new application to us now. Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

Business area

Rural & Projects

Location

Peterborough

Contract Type

Permanent, Full time

Remote Status

This role is office based

Salary

Competitive

Our offer

• Holiday

  We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.

• Health

  Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.

• Lifestyle

  We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.

• Our Offer

  Read more about our benefits and culture in our offer overview below