Customer Service Advisor

Vape Advisor – Part Time - 18+

Are you passionate about delivering outstanding customer service? VapeHQ is looking for a friendly and enthusiastic Part-Time Vape Advisor to join our team.

At VapeHQ, we pride ourselves on being one of the UK's leading vape retailers, providing trusted advice, premium products, and exceptional service across our 29 stores and online platform. If you're reliable, motivated, and enjoy helping customers, we'd love to hear from you.

Key Responsibilities

• Deliver outstanding customer service and provide expert product advice.
• Build strong product knowledge to confidently support customers.
• Process purchases, exchanges, and refunds accurately.
• Maintain excellent store standards, including displays, cleanliness, and stock presentation.
• Assist with stock control, deliveries, and maintaining accurate inventory levels.
• Work independently and as part of a team to ensure the smooth day to day running of the store.
• Contribute to store sales and KPI targets through excellent customer engagement.

Hours & Working Pattern

• Part-time role with a minimum of 16 hours per week (2 days).
• Flexibility to work weekdays, weekends, and provide additional cover when required.

About You

• Friendly, confident, and passionate about delivering excellent customer service.
• Reliable, self-motivated, and able to work both independently and as part of a team.
• Organised with good attention to detail.
• Previous retail or customer service experience is desirable but not essential.
• No vaping experience is required – full training will be provided.

What We Offer

• KPI bonus opportunities.
• Career progression as our business continues to grow.
• Generous staff discount.
• Employee Assistance Programme.
• Pension scheme.
• Free uniform.
• Full training and ongoing support.
• A supportive and friendly working environment.

If you're looking for a rewarding retail role with opportunities to develop your skills and progress your career, we'd love to hear from you.

Apply today and become part of the VapeHQ team!

VapeHQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £12.71 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Store discount

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person