Customer Service Advisor

Job Summary
We are looking for a confident, friendly, and adaptable person to join our team. Someone with an enthusiastic attitude and the ability to work under pressure. A willingness to learn is essential, along with a genuine focus on doing what's right for our customers and the business.

The key purpose of the role will be to support both our Islay Depot and Connel Depot, ensuring the smooth running of the day-to-day fuel distribution operation and handling all associated paperwork.

Key Responsibilities Will Include:

• Dealing with customer enquiries via phone and email (product information & pricing)
• Accurately processing orders through to delivery
• Assisting with all operational paperwork and administration for both Islay and Connel locations
• Supporting routing, delivery manifest, and stock reconciliation
• Booking ferries and accommodation for drivers as needed
• Making call backs and updating customers on their orders
• Providing excellent customer service and sales support

Requirements

• Strong customer service skills
• Experience in an office and processing customer orders through to delivery would be advantageous
• Computer literate
• Good organisational skills and ability to prioritise
• Excellent telephone manner and written/verbal communication skills
• High degree of self-motivation
• Ability to work both independently and collaboratively with colleagues
• Ability to work under pressure to a high standard with good attention to detail
• Good geographical knowledge

Hours & Contract
This is a full-time position, 40 hours per week, 8.00am – 5.00pm, Monday to Friday. The role based at islay depot but will support islay depot operations. The successful candidate will initially work on a temporary basis for the first 3 months; however, providing standards are met, this position will become permanent thereafter.

Work Location: In person