Customer Service Advisor

Company Overview

Browns Books is a family-owned business with 40 years of experience in the education book market, providing books, eBooks, and multimedia resources to students, schools, colleges, universities, and libraries both in the UK and Worldwide. Our commitment to quality and service has established us as leaders in our field.

Summary

We are seeking a Customer Service Advisor to join our dedicated team at Browns Books. You must have a fantastic work ethic, be able to self-manage and problem solve whilst delivering exceptional customer care skills in the process to our Educational & Academic Customers in the UK and Worldwide.

The right candidate will demonstrate a high level of consistency and attention to detail as well as being able to deliver exceptional customer care skills with regards to enquiries. The candidate must be a quick learner on our Platforms, processes, and products while enjoying problem solving and offering customers the best and timeliest results in answer to their library/classroom queries. The candidate must be able to complete administration accurately, enjoy account management/upselling and deliver company communications via telephone and e-mail to the highest standards.

Duties include

• Customer Service Calls, Incoming & Outgoing
• Order placement, & Account Administration
• Sales Team Appointment Management
• Sales Calls & Teams meetings to support demonstrations.
• Creating Bespoke Book Selections for Customers.
• eBook Platform support.
• Answering customer queries by both phone and email

Mandatory Skills

• Confident and professional telephone manner.
• Good understanding of Microsoft Excel & strong general IT skills
• GCSE grade C & above in Maths and English,
• Highly Organised
• Excellent communication skills, both verbal and written .
• Eagerness, willingness, and determination to learn.

Desired Skills

• Full UK Driving Licence
• Library/Book/Education Knowledge
• A current interest in books, literacy or the publishing world
• Technical Skills - Integration and software experience
• CRM experience, (Deskpro/Goldmine would be of benefit)
• Technical Support for eBooks/Online Platforms
• Knowledge of School Integration platforms
• Strong Excel Skills (Can use at speed, more complex formulas)

Interviews

Candidates who meet our initial screen will be invited to a formal face to face interview at our Offices in Melton.

Contract Information

Permanent, with probationary period of 8 months

2026 Salary £27726.40 - Mon-Fri. 0800-1700 No Shifts or Weekends. (40hrs).

(Contracted hours available 35hr/37.5hr/40hr)

Holidays – 4 Weeks per annum along with agreed Bank Holidays. (There is a requirement for 80% of Holidays to be taken in the school holiday periods)

Casual Dress, Employee Discount, Free Parking, Self Service Canteen & Welfare Space. Bus Stop outside reception.

Job Type: Full-time

Pay: Up to £27,726.40 per year

Benefits:

• Casual dress
• Free parking
• On-site parking
• Transport links

Application question(s):

• What interests you in this role for Browns Books? What can you bring to the team?

Language:

• English (required)

Work Location: In person