Customer Service Advisor - English

Req ID#: 393231

Any Location, Any Location, MA

Job Description:

Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:

• Responding to a wide variety of customer cases via phone and email
• Listening carefully to customer requests and demonstrating understanding
• Opting for the best route (appeal process) to handle the customer case
• Remain professional and calm in all situations
• Record and document customer cases in the appropriate tool
• Demonstrate an attitude that reflects the best possible image of the company

Required profile

• Very good time flexibility to work 44 hours per week on a rotating basis;
• Have at least a baccalaureate
• Have an excellent command of business English (level C1 written and spoken)
• Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
• Recognizes the field and values of meditation and its real benefits

Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:

• Certification Training;
• A de-capped sales bonus;
• A performance bonus;
• An evolving salary;
• Subscription to the CNSS;
• A private health insurance

Like all the positions in our company, this position is open to people with reduced mobility

Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)