Customer Service Advisor FTC

Customer Service Advisor (12month Fixed Term Contract)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.

Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.

Here’s why you’ll love this role…

• Use your natural people skills to stay customer-focused and delight customers.
• Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
• Handle escalated enquiries and complaints, working to maximise customer retention.
• Support initiatives to improve customer satisfaction results and recommendations.
• Meet key performance targets by delivering exceptional service within required timelines.

Here’s why you’ll be great in this role…

• Proven background in a customer service or customer experience role, ideally within a call centre environment.
• Professional telephone manner with excellent people skills.
• Familiarity with Microsoft 360 and general IT proficiency.
• Strong attention to detail and effective time management.

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• Life Assurance
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note: You must have the right to work in the UK in order to be successfully appointed to this role