Customer Service Advisor (Full-time)

• You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
• You interact with customers during reception and perform active reception as per the check sheet, record
• customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
• You advise customers for suitable service product and required jobs to be done as per the customers’ need.
• You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
• You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector.
• You exhibit maximum transparency through video call interaction with customers during pre-reception, reception in –repairs and pre-delivery.
• You keep on updating the vehicle status to customers during service.
• You follow up with the workshop for completion of job as per promised time.
• You confirm the readiness of car after visual inspection and inform customer about delivery time.
• Taking a test drive after the repairs, if required or as requested by the customer.
• You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
• · You call customers after 3 days of vehicle delivery to know the post service feedback.

Technical competence

• Technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
• Capable of transforming customer requirements into technical instructions for internal communication.
• A critical reviewer of work done as per the requirements of customer to meet customer expectations.

Job Types: Full-time, Permanent

Pay: ₹17,019.32 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• SERVICE ADVISOR: 2 years (Preferred)

License/Certification:

• Driving Licence (Preferred)

Work Location: In person