Customer Service Advisor - In Training

Customer Service Advisor - In Training

• A dynamic new career pathway!
• Customer experience focus
• Townsville North Queensland and enjoy a rewarding lifestyle and career — think weekends on Magnetic Island and evening strolls along The Strand.

Are you ready to bring your technical skills into a customer-facing role with automotive brands like MG, KIA, LDV and Mitsubishi? If you're passionate about cars, delivering exceptional service, and growing your career in a supportive and exciting environment — this is the opportunity for you.

What’s on Offer

• Full-time position | Monday to Friday, 7:30 AM – 5:30 PM
• Salary + Uncapped Bonus (OTE)
• Career growth through structured brand training
• Gym memberships and health & wellbeing programs
• Supportive social culture with active events calendar
• Staff discounts across thousands of retail partners

About Us

Pickerings Automotive Group is one of Queensland’s largest privately-owned automotive dealership networks, representing 14 leading vehicle manufacturers. We proudly service a broad portfolio of brands — from prestige European makes to niche manufacturers — and operate across Queensland and the Northern Territory.

Our commitment to quality, innovation, and customer experience has made us a market leader, and we’re now growing our Service team.

About the Role

As a Customer Service Advisor, you’ll be the vital link between our customers and workshop teams. This role suits someone with either a mechanical background or strong customer service experience — and a passion for delivering premium service.

You’ll work alongside expert technicians, brand professionals, and service administrators to provide a seamless, high-quality customer experience.

Key Responsibilities

• Act as the main point of contact for service customers
• Coordinate service bookings, vehicle pick-up/drop-off, and cleaning
• Keep customers informed with clear and timely updates
• Ensure accurate recording of services, costs, and customer concerns
• Identify upselling opportunities for additional services or products
• Collaborate with technicians and parts teams to ensure efficiency

What We’re Looking For

Essential:

• Strong customer service background (automotive, retail, or fast-paced industry)
• Excellent interpersonal and communication skills
• Undertake administrative tasks
• Ability to multitask and stay organised under pressure
• Valid open manual driver’s licence with clean driving history

Desirable:

• Experience as a Service Advisor in a dealership
• Mechanical or technical knowledge of vehicles

You are:

• Energetic, positive, and solutions-oriented
• Professional and well-presented
• Passionate about customer experience and cars
• Keen to grow with brand training and career development

Why Join Us?

• Work for prestige brands and become a brand expert
• Enjoy work-life balance with Monday to Friday hours
• Access health, wellbeing, and fitness benefits
• Join a team with a strong culture and clear development pathways
• Build a future in an exciting, stable, and growing industry

Ready to Apply?

Take the next step in your career and join a team that values expertise, growth, and quality. Whether you're local or relocating, if you're driven to succeed in a high-performance automotive environment — we want to hear from you.

Click “Apply Now” to submit your application.

All applications are treated in strict confidence. Only shortlisted candidates will be contacted.