Customer Service Advisor - Night Shift

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.

OPERATIONS We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.

THE ROLE We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

What You'll Do

• Respond to Customer Inquiries via several channels (Chat, Email and Telephone);
• Provide information with regards to products/services and other related inquiries;
• Be the face of Farfetch to our customers and partners alike.

Who You Are

• Experienced in customer service (minimum of 1 year), preferably in a fashion environment;
• Fluent in English (mandatory minimum B2 level);
• Proficient in the use of IT systems, both customer service specific and windows packages;
• Highly skilled in written and verbal communication;
• Skilled in listening;
• Able to work under pressure;
• Knowledgeable of fashion/fashion brands;
• Able to exceed customers’ expectations;
• Confident and articulate;
• Hardworking and passionate.

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
• We care about our candidate's experience. If you need any kind of adjustment to apply for one of our positions please e-mail [email protected]. Please note that only inquiries related to adjustments or accommodations will be responded to.

In Customer Service, you'll be part of a creative family who are the voice of our brand. You won't read from a script. We'll trust you to deliver an impeccable service to our luxury brand customers in your own way. And have some fun in the process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.