Customer Service Advisor - Wakefield

The Role

Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail’s contact centres across the UK. Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Wakefield .

The aim of the role will be to provide first time solutions for customers, via telephone and email, within agreed handling times whilst delivering excellent quality of service. We are looking for candidates who are familiar with working in a contact centre and are comfortable using a multi-screen environment.

Job Details:

Role : Customer Service Advisor

Location : Parcelforce Customer Experience, Royal Mail House, 2 Denby Dale Road, Wakefield, WF1 1AA

Start dates :

• 05/10/2026
• 26/10/2026
• 16/11/2026

Pay Rate : £13.93 per hour

Contract : Temporary (12-week booking, with potential for extension)

Hours : Around 37.5 hours per week, between the hours of 8:00am – 18:30pm Monday – Saturday (Saturday work is essential, you will get a random day off in the week)

Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment.