Customer Service Agent & Front Desk Coordinator

We are an elite, asset-rich Creative Hub and Digital Media Academy housing professional soundproof recording studios, rehearsal spaces, a high-end live-streaming floor, and premium certification schools (covering Voice Training, Music Production, Hardware Repair, and Film).We are seeking a brilliant, highly articulate, and exceptionally organized Customer Service Agent & Front Desk Coordinator to serve as the premier operational gatekeeper of our facility. You will be responsible for providing a 5-star hospitality experience to walk-in clients, managing high-volume digital communications, and coordinating multi-room studio calendars using advanced database tools.If you are a tech-savvy professional who thrives in a fast-paced creative environment and possesses an uncompromising commitment to detail, order, and premium service, we want you on our team.Key Responsibilities

• Front Desk Operations: Welcome walk-in clients, high-net-worth individuals, and academy students with absolute professionalism and elite hospitality.
• Smart Scheduling & Dispatch: Coordinate multi-room studio rental slots (rehearsals, audio tracking, live streams) using cloud calendar engines to guarantee zero double-booking errors.
• Lead Triage & Communication: Monitor and respond to all incoming student and client inquiries across WhatsApp Business, email, and social media within a strict 15-minute window.
• Database Management: Execute precise data entry of student enrollment files, tuition installments, and client service metrics into our integrated CRM software (Zoho One).
• Environment Maintenance: Oversee the visual aesthetics and flawless order of the reception, lounge, and studio corridors at all times.

Requirements & Key Skills

• Experience: 1 to 3+ years of proven customer relations, front desk, or guest services experience in a premium setting (e.g., tech hubs, high-end co-working spaces, luxury lounges, or boutique corporate environments).
• Communication: Flawless verbal and written corporate English. Exceptional telephone manners and active listening skills.
• Tech-Savviness: Advanced proficiency with cloud tools and database management. Hands-on experience with CRM systems like Zoho CRM, Zoho Bookings, HubSpot, or Acuity is a massive competitive advantage.
• Composure under Pressure: Ability to multitask seamlessly (juggling ringing phones, walk-in inquiries, and live student updates) without compromising on warmth or accuracy.

What We Offer

• A competitive baseline salary paid strictly on time.
• Performance-driven bonuses tied to successful academy enrollment metrics.
• Direct working exposure to an ultra-modern, high-tech entertainment ecosystem.

Experience:

• WORKING: 1 year (Required)

Work Location: In person