Customer Service Agent

• Serve as the first point of contact for client inquiries via email, chat, and support tickets.
• Professionally and efficiently manage and resolve support requests from start to finish.
• Clearly document all client interactions, issues, and resolutions in our helpdesk system.
• Identify and escalate complex technical or strategic issues to the appropriate internal teams.
• Proactively communicate with clients, providing clear updates on the status of their inquiries.
• Assist with client onboarding tasks, such as gathering information or guiding them through initial steps.
• Maintain a deep understanding of our services to provide accurate and helpful information.

Qualifications

• Proven experience in a customer-facing role (e.g., customer service, client support, or technical support).
• Exceptional written and verbal communication skills in English.
• Strong problem-solving skills and a high degree of empathy and patience.
• The ability to manage multiple tasks, prioritize effectively, and stay highly organized.
• Self-motivated and disciplined, with a proven ability to work effectively in a 100% remote setting.
• Tech-savvy, with the ability to quickly learn new software (CRM, helpdesk tools).

Nice-to-Haves

• Experience in a B2B (business-to-business) or agency environment.
• Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms (e.g., HubSpot).
• Experience supporting clients in marketing or tech services.