Customer Service Agent

Talent International is currently recruiting Customer Service Agent to work for the NSW Government, based in Parramatta. This is a 4-month contract with a view to be extended. The role is paying $35.80 per day plus super.

7.5 hours a day / 37.5 hours a week

This is an excellent opportunity for an experienced customer service professional to join a supportive, collaborative team and make a meaningful difference to people across NSW.

About the role

The Social Impact Programs Branch delivers crisis payments and energy rebates to eligible low-income and vulnerable households across NSW.

You will provide high-quality customer service and administrative support, assess customer eligibility against established frameworks, and liaise with energy retailers to help customers access available assistance.

Key responsibilities

• Communicate with customers via phone and email.
• Assess customer eligibility for government support programs.
• Liaise with energy retailers to identify additional support options.
• Provide empathetic, respectful support to vulnerable or distressed customers.
• Maintain accurate records and complete administrative tasks with attention to detail.
• Deliver high-quality service while meeting team KPIs and compliance requirements.

About you

To be successful, you will have:

• Customer service experience, ideally in a high-volume and fast-paced call centre environment.
• Strong written and verbal communication skills.
• The ability to communicate with empathy, professionalism and discretion.
• Excellent attention to detail and a high level of integrity.
• A proactive, positive and can-do attitude.
• Confidence working to established processes, frameworks and performance targets.

If you are interested in this role, please APPLY NOW by submitting your resume in MS Word Format. For further information, you may contact Uvez Ahmed on [0480 806 154](tel:0480 806 154) / [email protected] for a confidential discussion.