Customer Service Agent

Benefits:

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Dental insurance

About the Role: Muriel Siebert & Co Inc is looking for a motivated and personable Customer Service Agent to join our team in Boca Raton, FL. This is a fantastic opportunity to be the friendly face and voice of a respected financial services firm, helping clients navigate their needs with confidence and care. If you thrive in a fast-paced environment and love making a difference for customers, we want to hear from you!

Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Assist clients with account questions, transactions, and general financial service needs
• Resolve customer complaints and issues with empathy and efficiency
• Maintain accurate records of customer interactions and transactions in CRM systems
• Collaborate with internal teams to escalate and resolve complex client concerns
• Educate clients on products, services, and account features
• Ensure compliance with company policies and financial industry regulations

Requirements:

• Prior customer service experience, preferably in financial services or brokerage
• Strong verbal and written communication skills
• Experience with MS. Office (Comfortable with the daily use of basic Excel and Word).
• Ability to multitask and prioritize in a high-volume environment
• Detail-oriented with strong problem-solving abilities
• FINRA licenses (Series 7, 63, or equivalent) a plus but not required
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred

About Us: Muriel Siebert & Co Inc carries on the legacy of a true Wall Street pioneer, delivering reliable brokerage and financial services to clients across the country. Our clients trust us for our integrity, expertise, and commitment to putting their needs first. We foster a supportive and professional workplace where employees are empowered to grow their careers in the financial industry.