Customer Service Agent

Who you are

• Must have authorization to work in the U.S
• Must have valid CA Driver’s license and clean driving record
• 2+ Years of Customer Service Experience
• Excellent communication and problem‐solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• High School diploma or GED equivalent
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required

What the job involves

• Responsible for resolving customer requests, questions and needs, ensuring the best use of
• Resources to accomplish these tasks in a high pace environment
• Must be able to handle customer complaints and maintain a professional attitude
• Answer and direct calls at the multi‐line phone station in a courteous and professional manner
• Operate office equipment, including but not limited to air‐to‐group radio, ground radios,
• Airport access control, computers and multiline phones as required
• Coordinate customer service order requests and maintain database to ensure data is accurate
• Complete daily fuel log, invoice fuel tickets and settle truck sheets
• Serve as a concierge between customers and various airport departments and vendors
• Assist customers with hotel reservations, ground transportation, catering, local
• Attractions/activities and other functions
• Periodically inspect and maintain facilities, including lobby, front counter and restrooms
• Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airports, etc