Customer Service Agent

Responsibilities:

1.Handle basic customer service inquiries related to orders, returns, and general concerns.

2.Assist with general support tasks as needed.

3.Manage assigned customer cases until resolution.

4.Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Qualifications:

1. Experience in Customer Service is an advantage.

2.Strong written English communication skills, strong data entry skills.

3.Detail-oriented and organized. Ability to follow processes and meet deadline.

4. Ability to work in a fast-paced environment.

5. Willingness to work rotating shifts and holidays.