Customer Service Agent

Are you a customer service enthusiast who loves solving problems and great at handling complaints? We are looking for a Customer Service Agent who are passionate about delivering excellent customer experiences across all our channels.

Ideal Candidate Profiles:

• Diploma/Bachelor’s degree with 1–2 years of experience in Customer Service.
• Familiarity with Zendesk or other contact center platforms.
• Strong problem-solving, communication, and decision-making skills.
• Able to work shifts, including weekends and public holidays.

Key Responsibilities:

• Handle and resolve customer inquiries and complaints across platforms (WhatsApp, Instagram, Email, KK App, Twitter) via Zendesk.
• Escalate unresolved cases to relevant departments with a sense of urgency and professionalism.
• Maintain deep knowledge of company products and services to provide accurate and helpful responses.
• Contribute to regular customer service reporting and analysis.
• Support team leads in improving communication standards and procedures.