customer service agent

Overview Languages

Bilingual

Education

• No degree, certificate or diploma

Experience 1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Private sector
• Transportation

Responsibilities Tasks

• Answer written and oral inquiries
• Perform general office duties
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Outlook
• MS Word
• MS Office
• Electronic mail

Type of experience

• Call centre

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Judgement
• Ability to multitask
• Quick learner

Benefits Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Paid time off (volunteering or personal days)
• Travel insurance