Customer Service Agent

About the role: We are seeking a detail-oriented and proactive Customer Service Agent who thrives in a fast-paced environment. Someone who enjoys creating order and efficiency for processes and systems to support our customers. This role is central to daily business operations and will support various departments. The ideal candidate enjoys working behind the scenes to make things happen.

Key Responsibilities:

• Responding to direct messages that come in via phone, through our streaming platforms or email

• Maintaining the customer appointment calendar for our showroom

• Following defined procedures based on the type of inquiry or issue

• Handling simple questions about order status, policies, etc., and coordinating with other teams as necessary (example: shipping, streaming, inventory, accounting) to resolve more complex issues

• Escalating to other teams or managers as required

• Documenting all issues in a centralized system

• Helping identify patterns to find inefficiencies, gaps, and recurring errors in company processes

Candidate requirements:

• Proficiency with Excel and/or Google Sheets (sorting, formulas, data entry/collection, basic reporting).

• Strong organizational skills; a natural problem-solver who values efficiency.

• Excellent attention to detail and accuracy in data handling.

• Ability to juggle multiple priorities and meet deadlines consistently.

• Strong written and verbal communication skills.

• Ability to work collaboratively with leadership and various internal teams.

• A proactive, “get it done” mentality. Someone who takes ownership and follows through.

• Thinking and acting on the fly.

• Weekend work as needed

Preferred but Not Required:

• Experience in retail operations, or administrative support

• Interest in collectibles, rare coins, hobby markets, or live selling environments

Customer-centric demeanor with clients in person and on

Pay: $28.00 per hour

Expected hours: 30.0 per week

Benefits:

• Dental insurance
• Flexible schedule

Work Location: In person