Customer Service Agent

About Villeroy & Boch Group

The Villeroy & Boch Group is one of the global leaders in premium dining & lifestyle, as well as bathroom and wellness products. Founded in 1748 and headquartered in Mettlach, Germany, the company stands for innovation, design and quality. With its two main brands Villeroy & Boch and Ideal Standard, the Group has about 12.000 employees and is present in around 140 countries worldwide.

This function is the link between the customer and the internal and external sales organization. It is the direct contact point for all questions from customers, ensures order and delivery follow up, solves customer requests, handles general sales administration, returns, credit notes.

Tasks:

• Responsible for the order handling for a group of customers within an international environment.
• Telephone or e-mail contact with customers: providing information, solving problems, receiving orders, handling complaints, …
• Ensures timely and accurate order follow up and customer service.
• Develops a high level of product knowledge.
• Follows up credit notes, invoices, in co-operation with central accounting.
• Responsible for customer product returns, including administration.

Requirements:

• Bachelor degree.
• 1-2 years of experience in a customer service area is preferable.
• Commercial insight, excellent knowledge of the Dutch, French & English language (written and spoken), good computing skills, organizational talent, team player but able to work independently, stress resilient.

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