Customer Service Agent

• Make outbound calls to prospective and existing customers.
• Explain company products/services clearly and professionally.
• Generate leads and follow up with potential customers.
• Handle customer queries and provide accurate information.
• Maintain records of calls, customer details, and follow-ups.
• Achieve daily/weekly/monthly calling and sales targets.
• Build and maintain positive relationships with customers.
• Coordinate with the sales team to convert leads into customers.
• Follow up regularly with interested customers and update their status.

Desired Candidate Profile

• Excellent verbal communication and interpersonal skills.
• Confident, polite, and professional while speaking with customers.
• Good convincing and negotiation skills.
• Customer-focused with a positive and friendly attitude.
• Target-oriented and motivated to achieve daily/monthly goals.
• Good listening and problem-solving abilities.
• Ability to handle customer objections and difficult conversations professionally.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to work independently as well as part of a team.
• Prior telecalling, telesales, or customer service experience is preferred.
• Freshers with strong communication skills are also welcome.