Customer Service Agent

We are looking for a friendly and professional Customer Service Agent (Meet & Greet) to join our team, providing exceptional support to passengers throughout their airport journey.

Job Details:
📍 Location: Changi Airport
💰 Salary: $11.50/hour
⏳ Duration: Perm
🕑 Working hours: 8-9 hours per day, 5-6 days work week (Max 35 hours per week)

Key Responsibilities:

Pre-Arrival/Departure/Transit:

• Review passenger manifests and flight information.
• Prepare necessary documents and materials.

Meet & Greet Service:

• Greet passengers at designated meeting points (arrival/departure gates).
• Verify passenger identities.
• Accompany passengers through airport procedures (immigration, customs, baggage claim).
• Assist with luggage handling and transportation.

Passenger Support:

• Provide assistance with mobility aids (wheelchairs, buggies).
• Help passengers complete airport forms and documentation.
• Address and resolve passenger queries and concerns.

Communication:

• Liaise with airline staff and airport authorities.
• Update the Shift Controller on flight updates, delays, or cancellations.

Safety and Security:

• Ensure passenger safety and adhere to airport security protocols.

Other Responsibilities:

• Maintain accurate records and reports.
• Participate in training and development programs.
• Uphold company standards and values.

Minimum Job Requirements:

• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and adaptability skills.
• Familiarity with airport procedures and layout.
• Physically able to stand, walk, and lift items when required.
• Candidates with a valid driving licence are preferred.

If you are customer-oriented and thrive in dynamic environments, we’d love to have you on our team!