Customer Service Agent

CUSTOMER SERVICE AGENT

Salary: ₱20,000–₱25,000 per month
Employment Type: Full-time
Reports To: Chief Operating Officer (COO)
Location: Philippines
Company Type: Startup / Digital Business

JOB SUMMARY

We are looking for a professional, reliable, and customer-focused Customer Service Agent to join our growing startup team.

The Customer Service Agent will be responsible for assisting users with account concerns, platform navigation, transactions, games, and other service-related matters. This role is ideal for someone who is adaptable, proactive, detail-oriented, and comfortable working in a fast-paced startup environment.

The successful candidate must be able to communicate clearly, resolve concerns efficiently, follow company procedures, and coordinate effectively with different departments.

KEY RESPONSIBILITIES

• Respond to customer inquiries through approved communication channels.
• Assist users with account, platform, and general service concerns.
• Provide accurate information based on approved company policies and procedures.
• Record customer concerns, complaints, requests, incidents, and resolutions accurately.
• Maintain complete and organized customer service records.
• Monitor and follow up on pending or unresolved concerns.
• Escalate technical issues to Tech Support.
• Refer payment, wallet, and transaction concerns to Wallet/Payment or Finance.
• Refer game-related concerns to Operations.
• Coordinate with relevant departments to ensure concerns are properly addressed.
• Identify recurring customer issues and provide useful feedback to management.
• Help improve customer service procedures and workflows as the company grows.
• Maintain strict confidentiality of customer, company, and operational information.
• Handle difficult or sensitive situations calmly, professionally, and respectfully.
• Follow established communication, documentation, security, and escalation protocols.
• Perform other related duties and responsibilities as assigned by management.

QUALIFICATIONS

• College graduate or equivalent relevant experience preferred.
• Previous experience in customer service, call center, online platforms, e-commerce, fintech, gaming, or a related industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Patient, professional, and composed when dealing with difficult customers.
• Detail-oriented with strong organizational and documentation skills.
• Able to understand and follow company procedures and escalation protocols.
• Computer literate and comfortable using online platforms, communication tools, and office applications.
• Able to work independently while collaborating effectively with different teams.
• Adaptable and willing to learn in a rapidly changing startup environment.
• Willing to work on shifting schedules, weekends, and holidays when required.

STARTUP MINDSET

We are looking for someone who is not only able to perform assigned tasks but is also willing to learn, adapt, take initiative, and contribute to building our customer service operations from the ground up.

Because we are a growing startup, employees may be given opportunities to take on additional responsibilities, suggest process improvements, and work closely with different departments.

WHAT WE OFFER

• ₱20,000–₱25,000 monthly salary
• Structured training and onboarding
• Professional and collaborative work environment
• Career growth opportunities
• Opportunity to grow with a developing startup
• Exposure to digital business operations and cross-functional teams
• Opportunity to contribute ideas and help build company processes
• Performance-based growth opportunities

If you are looking for an opportunity to grow with a startup and become part of a team building a new and expanding digital business, we would like to hear from you.

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: In person