Customer Service Agent

Company Description

Five Star Solutions blends advanced technology with human expertise to deliver top-tier customer experiences. By integrating AI, real-time analytics, and scalable customer experience (CX) technology with skilled global teams, Five Star delivers consistent, world-class customer support across diverse markets. With over 40 years of industry experience, the company operates globally, providing adaptable onshore, nearshore, and offshore delivery models. Specializing in regulated, high-growth, and high-demand environments, Five Star Solutions focuses on creating efficient, reliable, and scalable customer service solutions tailored to their clients’ needs.

This position is on-site in Z.10, Guatemala City. Eventually, it could become a work-from-home position if you meet the work-from-home guidelines. (Work-from-home opportunities are granted based on performance, attendance, and business needs, and are not guaranteed.)

Role Description

This is a full-time, on-site role for a Customer Service Agent based in Guatemala City. Key responsibilities include assisting customers by addressing inquiries, troubleshooting problems, resolving issues promptly, and delivering an excellent customer experience. The Customer Service Agent will act as the primary point of contact for clients, ensuring customer satisfaction and maintaining company standards. They are also expected to work effectively as part of a dynamic team and contribute to process improvement efforts.

Qualifications

• Proficiency in Customer Service, Customer Support, and delivering exceptional Customer Satisfaction
• Experience in handling Customer Experience and improving customer interactions
• Strong interpersonal and communication skills for effective collaboration with customers and team members
• Problem-solving skills and the ability to handle and resolve challenging scenarios
• Flexibility to adapt and thrive in a fast-paced, team-oriented environment
• Intermediate to advanced proficiency in English and Spanish
• Previous experience in customer service roles or related fields is a plus
• Days/Afternoon/Night shifts available

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.