customer service agent

Responsibilities:

1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2.Assist with general support tasks as needed.
3.Manage assigned customer cases until resolution.
4.Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Qualities:
1.High school diploma or equivalent required; college education or degree is preferred.
2. Experience in Customer Service is an advantage.
3.Strong written English communication skills, strong data entry skills.
4.Detail-oriented and organized. Ability to follow processes and meet deadline.
5. Ability to work in a fast-paced environment.
6. Willingness to work rotating shifts and holidays.