Customer Service Agent

Make Every Customer Interaction Count

Akari Solutions is looking for a Customer Service Agent to join our team in Chile. This is an excellent opportunity for a customer-focused professional who enjoys helping people, solving problems, and creating positive customer experiences.

You’ll play an important role in supporting customers, resolving inquiries efficiently, and representing the company with professionalism and care.

Salary & Benefits

• Competitive salary based on experience
• Performance incentives may be available
• Full-time employment
• Structured onboarding and training
• Career development opportunities
• Supportive and collaborative work environment
• Opportunities to develop customer service and communication skills
• Employee benefits in accordance with company policy and local requirements

Schedule

• Full-time position
• Schedule will be discussed during the hiring process
• Flexibility may be required based on customer and business needs
• Occasional weekend or holiday coverage may be required

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, or other channels
• Provide accurate information about products and services
• Resolve customer concerns promptly and professionally
• Process requests, orders, refunds, or account changes when applicable
• Identify customer needs and recommend appropriate solutions
• Follow up on unresolved customer issues
• Escalate complex concerns to the appropriate department
• Maintain accurate customer records and documentation
• Update CRM and customer support systems
• Meet customer service, quality, and productivity targets
• Follow company policies and service procedures
• Protect customer information and maintain confidentiality
• Collaborate with internal teams to resolve customer issues
• Maintain a positive and professional customer experience

Skills

• Customer Service
• Customer Support
• Call Center
• Contact Center
• Customer Experience
• Email and Chat Support
• Phone Support
• CRM
• Complaint Resolution
• Conflict Resolution
• Problem Solving
• Active Listening
• Communication Skills
• Order Management
• Account Management
• Data Entry
• Attention to Detail
• Time Management
• Multitasking
• Teamwork

Qualifications

• Previous customer service, call center, retail, or support experience is an advantage
• Strong verbal and written communication skills
• Customer-focused and professional approach
• Strong problem-solving and active listening skills
• Comfortable handling multiple customer inquiries
• Basic computer and internet skills
• Ability to learn CRM and customer service systems
• Reliable, organized, and detail-oriented
• Able to remain professional when handling challenging situations
• Comfortable working independently and as part of a team

Entry-level candidates with strong communication skills and a willingness to learn are welcome to apply.

About Akari Solutions

Akari Solutions is focused on delivering reliable customer support and professional service experiences. Our team works collaboratively to understand customer needs, resolve concerns, and provide efficient solutions.

Why Work With Us

• Build valuable customer service and communication skills
• Receive training and ongoing support
• Develop experience with customer service and CRM tools
• Work with a collaborative and professional team
• Gain opportunities for career development
• Contribute directly to customer satisfaction
• Build a strong foundation for long-term career growth

Apply Now

Ready to grow your customer service career?

Apply now to join Akari Solutions as a Customer Service Agent in Chile. If you’re reliable, customer-focused, and ready to make a difference in every interaction, we’d love to hear from you.

Sueldo: $962.000 - $1.050.000 al mes

Lugar de trabajo: Empleo presencial