Customer Service Agent

Tx Group is the UK’s leading provider of private professional therapy services, priding itself in offering expert input into over 20 established therapy brands including: physiotherapy, occupational therapy, speech and language therapy, educational and clinical psychology, orthotics, prosthetics, podiatry, sports performance therapy, massage therapy, personal training and Pilates.

This job will be based on Unit 2 Hagley Road, Salford M5 3EY.

We provide patient-centred care that is seamless, accessible and high quality. Our employees embody professionalism, with our experts working tirelessly to offer exemplary clinical service and our support staff strive to provide impeccable customer service for our clients.

Tx Group keeps its patients at the heart of all it does and values the importance of teamwork, effective communication, honesty and openness. We offer a safe and supportive environment, along with the best resources available to facilitate our clients in achieving their goals and realising their full potential. We work hard to ensure our clients get the best possible results and by always staying true to our values, we have gained a reputation as an organisation that exceeds expectations.

We have an exciting opportunity for a customer service administrator to join our expanding team. The role will essentially involve overseeing the management of all new business and ensuring a smooth and efficient service from start to finish. The successful candidate will be responsible for ensuring all enquiries are responded to promptly, accurate quotes are provided, new enquiries are converted into business and excellent customer service to all is guaranteed. Enquiries may be via phone, email or in person. Part of the role will also involve monitoring the quality of service provided by running reports, collating information and identifying areas for improvement or where training may be necessary. On occasion, you may also be asked to provide ad hoc administrative support to the office manager and Tx Group directors.

This vacancy may also be of interest to someone who is looking to work in administration, as an office administrator, administration coordinator, in customer service, customer relations or as a customer relations manager.

The Ideal Candidate:

The ideal candidate must have the following:

• Minimum 5 GCSEs grade 4-9 (including 6 or above in maths and English) or, three A-levels or equivalent level 2/3 qualification
• Experience working in a customer service environment
• Experience dealing with customers
• Experience handling responsibility
• Experience using computers
• Experience using Microsoft Office products (Word and Excel)
• Experience of sending emails

The ideal candidate:

Our ideal candidate will be a confident, professional and motivated individual, who is passionate about providing the best possible service to every client. They will possess exemplary customer service skills, will be friendly, approachable, courteous and helpful. They will work well independently but also be a great team player with strong interpersonal skills, who is able to educate and motivate team members and encourage all to work toward providing an optimal experience for our clients.

The ideal candidate will be a hard worker who has great communication skills and is able to use their initiative to solve problems and get the best results. They will be creative and flexible in their approach, welcoming of responsibility and willing to take on new challenges. They will also be highly organised, with great time management skills and will be able to multitask and prioritise effectively. They will have a good understanding of confidentiality and respect its importance within the role. In addition, they will be ambitious and keen to develop professionally.

What does it take to be successful in this role?

To be successful within this role you would need to:

• Be highly organised and have a positive impact on the smooth running of the business
• Work hard and demonstrate dedication to developing and learning new skills
• Use your great interpersonal skills to communicate effectively with colleagues, clients and other professionals
• Work well independently, using your initiative and problem-solving skills whenever suitable to
• Be flexible and proactive in your approach to work
• Act as a champion for Tx Group
• Stay true to the organisation’s values

Why us?

Tx Group makes sure that all its staff are well looked after and enjoy working in the environment provided. If you are successful in this application process you will be able to enjoy:

• Working for an expanding organisation with increasing opportunities for staff
• A friendly and supportive working environment
• Career development opportunities
• Internal and external training opportunities to help you work towards your career goals
• Regular appraisals and reviews to help your development
• Regular social activities

Job Types: Permanent, Full-time

Pay: £8.00-£13.00 per hour

Expected hours: 42.5 per week

Benefits:

• Company events
• Employee discount
• On-site parking