Customer Service Agent

Are you someone who enjoys working with people? Do you have a love of Jewelry? Then this may be the right job for you! We, at M&G Jewelers, are looking for enthusiastic, inspired individuals, ready to provide excellent customer service.

What it’s like to work with us: Our team all share a positive attitude, problem solving abilities and patience, enabling them to provide excellent customer service even during fast-paced shifts. Don’t miss out on this rare opening with us!

If you feel our company culture aligns well with who you are and what you bring to the table, we encourage you to apply! We look forward to hearing from you!

Location: On site in Rancho Cucamonga, CA.

Essential Job functions:

This list is intended to reflect the current job but there may be additional essential functions (and non-essential job function) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary.

· Greet all customers with an engaging personality and provide quality customer service in a professional manner in accordance with our overall guidelines.

· Communicate with customers via phone, email and chat.

· Document all customer activities, resolutions, recommendations, and complaints in our system.

· Build sustainable relationships and trust amongst customers through open and interactive conversations.

· Manage customer complaints with ease and efficiency, provide practical solutions and escalate to necessary departments to ensure prompt resolutions.

· Go the extra mile to engage and support customers.

· Able to thrive in a fast-paced environment and manage multiple tasks simultaneously.

· Computer proficient with fast, accurate typing and data entry skills.

Key Skills:

· Previous Customer service experience

· Proficient with MS Office, data entry, and typing skills.

· Excellent verbal and written communication skills.

· Track record of over-achieving quota

· Ability to multitask, prioritize, and manage time effectively.

· Knowledge of, or previous experience, with jewelry, watches, or manufacturing is a plus.

· Bilingual in Spanish is a plus.

Education & Experience

Highschool diploma or equivalent

2 years minimum in customer service experience.

What awaits you at M&G Jewelers:

On the job training.

Casual dress code.

Additional compensation for special skills, particular: Spanish.

Paid sick time off.

Internal advancement opportunities.

About us: We are a jewelry and watch repair facility, focused on providing the highest caliber service to our partners and clientele. We quickly evolved to becoming the nations largest jewelry and watch repair choice!

Within that, our culture thrives off the motivated and detail-oriented individuals who make up our team, prioritizing quality work and a positive attitude as the standard of operation.

We are an Equal Opportunity Employer

Pay: $18.00 - $20.00 per hour

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person