Customer Service Agent

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world's biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

We have an exciting opportunity for a Customer Service Agent to join our committed team at our Murarrie Distribution Centre! Reporting to the Customer Service Manager, you will be the first point of contact for all City Beach customers, ensuring our customers have an exceptional experience no matter what their query!

What you'll be doing

• Communicating with customers via phone, email and chat services.
• Directing all incoming calls to the relevant department, when applicable.
• Processing and managing online customer orders.
• Ensuring all customer related issues are escalated to the Customer Service Manager in a timely manner.
• Receiving and processing gift cards orders.

What we're looking for

• Demonstrated experience in a customer service environment.
• High level of accuracy and attention to detail.
• Well-developed communication skills.
• Ability to work both under direction and autonomously.
• Competent in MS Word and Excel.
• Available to work a flexible schedule between 15–38 hours per week, Monday to Sunday, within operating hours of 6:00am–5:00pm.

The benefits

• Enjoy a 30% team member discount for you, your friends and family to access.

• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:

  • Access to a free Employee Assistance Program.
  • 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
  • Discounts on Studio Pilates Class Passes.
  • Complimentary consultations with Westpac.
  • 7% discount on Medibank private health insurance.
  • Up to 15% off at Strike Bowling & Holey Moley.

• Special events (Red Bull DJ van & shared BBQ’s)

• Free parking onsite, full kitchen facilities and food vending machines.

• Endless succession pathways to different roles within Stores, Head Office or Distribution Centre.

City Beach appreciates the value of a diverse workforce, and we are passionate about actively seeking to accommodate the unique needs of all people. We are committed to building an environment that respects, celebrates, and empowers individual differences. Above all, City Beach aims to ensure everyone is treated with dignity and respect.