Customer Service Agent

Job highlights

• Convey solutions and ideas to your clients that will improve their business and Customer Service Experience .

• Someone who is committed to showing up each day with a willingness to learn and improve their skills . .

• Represent and convey your client s brand/company

• Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls

• Work independently; manage time and multi-task

• Communicate regularly with clients, teams, and management using Slack and Email

• Convey solutions and ideas to your clients that will improve their business and Customer Service Experience

• Attend team meetings to check in with clients and fellow team members

Ideal Skills

• Team player who is growth-driven, positive, and open-minded

• Passion for helping others

• Passion for learning and self-improvement

• Committed to working in a long-term position with growth potential

• Someone who is able to work with minimal supervision and still do great work

• Someone who is committed to showing up each day with a willingness to learn and improve their skills

• Someone who will not have attendance issues is prompt to meetings and is willing to contribute and share feedback to help their client and other team members

• Someone who is willing to go the extra mile for their client and their customers

• Someone who is solution-driven and provides suggestions whenever they have questions

• Someone who does not make excuses and takes ownership of their actions

• Someone who is willing to accept constructive feedback and improve to be a better version of themselves