Customer Service Agent

Join an Award-Winning Customer Support Team
Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre (2021, 2022, and 2023 and 2025). This is your opportunity to contribute to a high-performing, customer-focused environment.

The Opportunity
Woolworths Group is one of Australia’s most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.

Whether you're new to the industry or bring years of experience, this is a great opportunity to join a dynamic team where your contribution is valued and your growth supported.

About the Role
As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.

Key responsibilities include:

• Managing inbound customer calls, email and chat
• Providing accurate information and solutions
• Navigating multiple systems with efficiency
• Using initiative and problem-solving to meet customer needs

Operating Hours: Shifts will be provided on a rotating roster between Monday to Sunday, between 5:00am and 1:00am Location: Onsite at Mascot to start then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking
Employment type: Casual role
Training: up to 6 weeks of comprehensive onsite training provided

Why Join Us?

• Be part of an award-winning, supportive team culture
• Work for one of Australia’s leading employers
• Learn from industry leaders
• Access professional development opportunities within the wider business

What You’ll Need

• At least 6 months of contact centre experience, or 12+ months in customer service or retail
• Strong communication skills – verbal and written
• Confidence using multiple systems and managing time effectively
• A proactive, customer-first attitude

Work-from-Home Flexibility
After training and nesting period you will be onsite at Mascot till sign off, when signed off you may be eligible to transition into a hybrid work model.

To work from home, you’ll need:

• Minimum internet speed of 30 - 50 Mbps
• A dedicated desk and ergonomic chair
• A quiet, private workspace

Apply Now
If you’re ready to build your career in customer service with a trusted, high-performing brand, we’d love to hear from you. Submit your application today and take the next step in your professional journey.