Customer Service Agent

Salary: £28,734 + Bonus

Weekly Hours: 42.5 hours / week. Working hours are Mon - Fri 8am - 5.30pm. Weekends are worked on a rotational basis Sat 8am - 3pm & Sun 8am - 3pm

We’re here to keep people moving, that’s what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Overview of the role:

• Fast paced environment, mainly call handling and reacting to the high demand of delivery/collection of vehicles.
• Confirming delivery of vehicles, assessing customer requirements, booking and security checks on higher value cars.
• collection calls with customer to plan collection within the targeted time frame.
• Allocation of vehicles and organising logistics of drivers within branch
• Fleet checks daily to ensure all vehicles are in the correct location.
• Administration and filing (GDPR)
• Customer complaint handling

Life as a Customer Service Agent at Northgate

A Northgate branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. Where you really excel is in managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Northgate, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (£1,307 pa)

• 24 days annual leave rising to 26 days with service (plus bank holidays) plus the flexibility to buy or sell up to 5 extra days each year and an extra day’s leave to celebrate your birthday!

• free life assurance

• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)

• exclusive colleague vehicle-leasing schemes

• pension & save-as-you-earn share scheme

• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback

• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.