Customer Service Agent

SCOPE OF THE JOB:
The Customer Service Representative is responsible for providing highest level of Customer Service standards, in order to ensure customers loyalty & retention, and therefore to foster Mike Sport s image.

KEY RESPONSIBILITIES:

• Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
• Identify clients needs and report them in order to achieve high level of customer satisfaction.
• Maintain sustainable relationships of trust through open and interactive communication with our customers.
• Provide accurate, valid and complete information by using the right methods/tools.
• Maintain proper documentation of all customers complaints and interactions, on daily basis in a way to ensure accuracy in all needed reports.
• Follow communication procedures, guidelines and policies.
• Handle the creation and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
• Possess strong product knowledge, in order to respond to all customers inquires.
• Follow up closely with After Sales Maintenance team, on all repairing items.
• Coordinate with the Customer Service department in all customers customization requests in terms of printing, restringing, waxing, tailoring etc
• Support in handling the cash register systems and sales transactions & ensure cash policies and procedures are well implemented.
• Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS:

• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.

Desired Candidate Profile

• Education: High School degree.

• Experience: 0 to 1 year experience in customer service field.