Customer Service Agent - Emirates Airlines

What is a Passenger Service Agent (PSA)?

You will be the face of Planebiz Christchurch and the airlines we represent. Greeting passengers from all over the world, assisting and guiding them every step on their journey through the Airport. From Check-in and bag drop, to boarding gates and arrivals, they ensure customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures. As a PSA, you will put all passengers needs at the heart of everything you do.

We are seeking enthusiastic and customer-focused Customer Services Agents to join our team at Christchurch Airport, supporting Emirates Airlines.

This is a fantastic opportunity to work in a fast-paced airport environment, providing exceptional service to passengers and ensuring a smooth and safe travel experience.

About the Role

As a Customer Services Agent, you'll be the face of Emirates, assisting passengers throughout their airport journey. Your responsibilities will include:

• Check-in and boarding
• Assisting passengers with enquiries
• Ensuring airline and security procedures are followed
• Delivering exceptional customer service
• Working as part of a supportive and professional team

What We're Looking For

We're looking for people who:

• Have excellent customer service and communication skills
• Enjoy working in a fast-paced environment
• Are reliable, flexible and professional
• Can remain calm under pressure
• Are able to work as part of a team
• Have the right to work in New Zealand

This is a Permanent Part-Time position offering:

• Minimum 10 hours per week
• 3–5 shifts per week
• Shift times: 2:30 pm – 6:30 pm (subject to change slightly with airline schedule changes)

Additional hours may be available during peak periods and to cover operational requirements.

If you're passionate about delivering outstanding customer service and would like to be part of a global aviation team, we'd love to hear from you.

Working in an airport environment you must follow not just our policies and procedures but also those of other airport agencies. To gain an Airport ID Card you must have a clear criminal history which will be checked by us and the Civil Aviation Authority as well as hold valid full New Zealand driving license.

If the above ticks all of your boxes, then APPLY TODAY!!

Due to the high number of applications, only shortlisted applicants will be contacted, but we thank you for your time!