National Bank of Canada

Attendance
On-Site
Job number
35342
Category
Support
Status: Permanent
State
Quebec
Type of Contract
Permanent
Country
Canada
Schedule: Full-Time
Full Time / Part Time?
Full-Time
Posting date
04-Sep-2026
$ 24.5
Salary: Starting at $ 24.5 per hour
Area(s) of interest: Advisory services, Call centres
Location(s): Montreal
As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills.
Your job
<ul>
<li>Take calls from clients</li>
<li>Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans)</li>
<li>Listen to clients’ needs and offer personalized solutions</li>
<li>Help clients use our banking applications</li>
<li>Refer clients with specialized needs to the correct sector</li>
</ul>
Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Your team
Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
Learning and development
You’ll start with a training program lasting 6 to 8 weeks. Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.
Prerequisites
<ul>
<li>High school diploma</li>
<li>Customer service experience</li>
<li>Aptitude for building strong relationships and proactively establishing ties with clients</li>
</ul>
#sacF
#CCSM
Languages:
English, French
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
<h3>Skills</h3>
Communication Driving Results Multitasking Stress Management Teamwork Accountability Client-focused Detail-oriented Empathy Initiative Learning Agility Resiliency
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
<ul>
<li>Health and wellness program, including many options
</li>
<li>Flexible group insurance
</li>
<li>Generous pension plan
</li>
<li>Employee Share Ownership Plan
</li>
<li>Employee and family assistance program
</li>
<li>Preferential banking services
</li>
<li>Involvement in community initiatives
</li>
<li>Telemedicine service
</li>
<li>Virtual sleep clinic
</li>
</ul>
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
<h2>Why work at National Bank?</h2>
<h4>For an environment that supports your career path</h4>
There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
<h4>For an inclusive and diverse environment</h4>
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?
<h4>Discover our culture</h4>
<h5>Duration: 1 min 25 sec</h5>

Customer Service Agent, Financing

Customer Service Agent, Financing

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