Customer Service Agent (FT / PT available)

Join us as a Customer Service Agent, the first point of contact for customers!

Location: Norfolk, VA – Onsite

Job Types: Full-time and Part-time, 100% Onsite (FT is 40 hours per week with coverage for 8:00am to 5:00pm. PT is 24-30 hours per week. Coverage hours are 11:00am-5:00pm with flexibility to come in when needed.) 
Anticipated Start: ASAP
**MUST have availability to work at least ONE weekend day and holidays**

As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to problem-solve quickly and efficiently will assist in providing a positive experience for callers. 

About The Michelle Martin Group (MMG):

The Michelle Martin Group (MMG) is a leading staffing and workforce solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities.

Job Responsibilities:

• Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!)
• Communicate well via phone to ensure efficient scheduling and provide updates on rides, manifest.
• Maintain customer information within company software (call center software)

This is for you if you have:

• Strong telephone etiquette and a drive for success
• Customer-focused and motivated demeanor
• Calm and professional demeanor
• Proficient computer skills
• Exceptional verbal communication and active listening skills
• Ability to multitask and thrive in an ever-changing environment
• Quick problem-solving skills and a growth- and solutions-oriented mindset to solve evolving work issues

Additional Qualifications (a plus!):

• 1 year of related experience, preferably within a call center environment
• A genuine passion for helping others who may have disabilities and creating positive experiences over the phone
• Associate's degree or some college

Benefits:

• Training and ongoing support
• Medical, Dental & Vision Insurance
• Paid Time Off
• Direct Deposit
• Competitive Pay
• Long-Term Stability
• 401K / retirement

If you’re driven and looking for a place to grow long-term, come join us!

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.