Customer Service Agent | Shift Work + Allowance

3 months, renewable

Working days: Mon - Sun

Working hours:

• AM Shift: 8:30 AM – 6:00 PM
• PM Shift: 2:15 PM – 12:00 AM (Approximately $9–$12 per day)

Key Responsibilities

• Handle inbound calls and respond to customer enquiries professionally and promptly.
• Provide accurate information on products, services, and procedures.
• Resolve customer issues and complaints; escalate complex cases when required.
• Record customer interactions and update information accurately in the CRM system.
• Follow up on outstanding cases to ensure timely resolution.
• Meet service standards and targets for call quality, response time, and customer satisfaction.
• Support administrative tasks, system testing (UAT), and other duties as assigned.

Requirements

• Previous customer service or call centre experience preferred.
• Good communication, listening, and problem-solving skills.
• Patient, customer-focused, and comfortable handling a high volume of calls.

Training Provided

• Approximately 1 week of classroom training
• Followed by On-the-Job Training (OJT)
• Total training period: approximately 2 weeks

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)