Customer Service Agent - OTS Hunter

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected]. DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Houston, 10650 Okanella Street

Division: Solutions

Job Posting Title: Customer Service Agent - OTS Hunter - 127420

Time Type: Full Time

Position Summary The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties And Responsibilities

• Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
• Develop and maintain reports and dashboards to support daily business operations and customer service performance.
• Ensure accuracy and reliability of data through data cleaning, validation and standardization.
• Collaborate with operations, IT and customers to address reporting and customer service needs.
• Support ad-hoc data requests, customer inquiries and analysis requests as needed.

Skills & Abilities Education & Experience

• Must have a high school diploma or general education degree (GED).
• 1-3 years’ experience in a Customer Service-related capacity.
• Bachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required.
• Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.

Computer Skills

• Intermediate computer skills
• Proficient with MS Office
• Proficiency in Excel (pivot tables, formulas, charts).
• Ability to perform basic data interpretation and analysis
• Understand data cleaning, validation and standardization.
• Familiarity with data visualization tools (Power BI, Tableau, etc.) – preferred but not required.
• Warehouse Management Systems (WMS) Functions

Certificates & Licenses

• N/A

Language Skills

• English (reading, writing, verbal)
• Business writing proficiency

Mathematical Skills

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.

Other Skills

• Clear and effective communication skills.
• Strong analytical and problem-solving mind-set.
• Strong attention to detail and accuracy in handling customer and operational data.
• Effective time management with the ability to perform duties with minimal supervision or guidance.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Strong collaboration skills.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Work overtime as dictated by business whether mandatory or voluntary.

CORE COMPETENCIES Independent Contributor ☒ Accountability

☒ Communication / Building Partnership

☒ Customer Orientation

☒ Developing Oneself

☒ Drive for Results

☒ Embracing Change

☒ Problem Solving

☒ Professional Competencies

PHYSICAL DEMANDS

• Occasionally - Hand & Finger manipulation, Sitting, Handling product and/or packaging materials
• Frequently - Bending
• Constantly - Walking and Standing
• Ability to Lift/Carry and Push/Pull
• 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel.

Other Physical Requirements:

• This role requires a high frequency of computer keyboarding with a high frequency of viewing a computer monitor.
• Must wear PPE to include a minimum of composite or steel-toe shoes and a safety vest.

WORK ENVIRONMENT Work is performed predominately in a warehouse environment in all weather conditions, including temperature extremes, during day and/or night shifts. Work can be required to be performed in emergency and stressful situations. The noise level in the work environment is usually low to moderate.

For this position, the expected base pay range is $24.96 – $31.20 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.