Customer Service Agent - Shaw

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

• Manage incoming calls from customers.

• Assess customer’s needs and guide the customer accordingly.

• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.

• Maintain acceptable call lengths while remaining friendly, informative and helpful.

• Maintain productivity and quality standards.

• Demonstrate appropriate sense of urgency for customer responses.

• Escalate customer issues appropriately and correctly.

• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.

• Demonstrate knowledge and use of departmental resources, policies and procedures.

• Reach campaign goals

• All other duties as assigned.

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience

• For Candidates without Call Center Experience, they must finish at least two years in college

• Willing to work during night shift with shifting schedule

• Responsible for own learning, development and achievement

• Team player with strong integrity

• Resourceful and has strong attention to detail

• Strong command of the English language