CUSTOMER SERVICE AGENT - Ticketing & Reservations

Key Responsibilities

* Handle customer queries related to *Airline Reservations, Ticketing, Cancellations, Rebooking, and Changes*.

* Make and manage *Air Travel Bookings* efficiently.

* Assist customers with flight schedules, fares, baggage, and other travel-related information.

* Handle *Ticket Issuance, Re-Issuance, Refunds, and Itinerary Changes*.

* Coordinate with airlines and customers to ensure smooth travel arrangements.

* Provide excellent customer service and resolve booking-related issues promptly.

Candidate Requirements

*Prior experience in Airline Ticketing & Reservations / Air Travel Booking* is required.

* Hands-on experience with Amadeus GDS* is mandatory.

* Good knowledge of *Airline Fares, Ticketing Procedures, PNRs, Re-Issuance, Cancellations, and Refunds*.

* Excellent communication and customer-handling skills.

* Ability to work efficiently in a fast-paced travel environment.

* Candidates with experience in *Travel Agencies, Airlines, or Corporate Travel* are preferred.

Pay: ₹350,000.00 - ₹450,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person