Customer Service Agents

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Job Description We are UPS, the world's largest package delivery company and we are looking for Customer Service to join our Customer Service department/ Head Offices at Koropi (on site job )

Main Responsibilities ‣ Handle incoming calls for pick up, track and trace, service guarantees & service

information, export shipments exception and other enquiries, in professional manner,

with objective to provide quality telephone customer service.

‣ Understand UPS service, product, systems and procedures

‣ Identify and record customer concern or issues

‣ Recommend solutions about service concerns to management

‣ Identify potential needs of customers and submit sales leads

‣ Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.

Qualifications ‣ Prior experience in customer service will be considered as a plus

‣ Computer skills (CRM systems) and ability to use office equipment are required

‣ Fluency in Greek and English is a must

‣ Be flexible and able to work under pressure

‣ Be Patient, with a Friendly approach and Can-do attitude

‣ Problem solving skills & able to follow procedures

What We Offer

• Work 5 Days / week: Monday to Friday ( free weekends)
• Competitive Salary
• Private Life & Health Insurance plan (under contract turn to perm)
• Full training to help you perform at your best.This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested.

Employee Type Permanent

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