Customer Service (Air Freight)

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage

• Ability to work in a fast-paced and deadline-driven office environment

• Ability to multi-task, prioritize, and manage time effectively

• Understanding of profitability and loss and how to plan to drive growth

• Excellent verbal & written communication skills

• Exceptional customer service and follow up skills

• Responsible for customs clearance and communication with foreign agents.

• Develop new business from existing customers to increase business volume and contribute to profits of the company

• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial

• Proficient in Microsoft Office Applications

• 5.5 days work week (work from home on Sat)