Customer Service Ambassador

Job No.: 500185

Employment Type: Contract, Full time

Departments: Digital Innovation and Growth Department

Job Functions: Customer Service

You will host visitors at our new experience centre and accompany them through a private visit focused on retirement-related planning. Your primary focus is relationship building, hospitality, and emotional support. You will guide guests through their visits, facilitate important family conversations, and gain a holistic understanding of our visitors’ needs through genuine, face-to-face dialogue.

Responsibilities

• Hosting & Guest Relations: Provide a warm, premium concierge experience for all walk-in guests and scheduled families.
• Visitor Engagement: Engage in deep, meaningful conversations to understand the unique lifestyles and family stories of our visitors, looking past standard corporate metrics. Facilitate conversations among guests and encourage them to share their views
• End-to-End Guest Escort: Manage the visitor journey, ensuring smooth transitions through assessment zones, build warm rapport and absolute comfort while coordinating with on-site corporate consultants.
• Feedback & Optimization: Conduct post-visit reflections with families to evaluate their experience, capturing valuable qualitative feedback to refine the ecosystem service.
• Stakeholder Coordination: Act as a liaison between diverse external specialists and internal stakeholders

Requirements

• Bachelor's degree or above
• At least 5 years of experience in retail, hospitality, airline, customer service, healthcare, luxury or other customer facing roles
• Patient, courteous, and comfortable engaging with guests of different ages
• Excellent negotiation and strong interpersonal skills, with a natural ability to connect with the "Young Old" (active seniors) and their caregivers.
• Fluent Cantonese; proficiency in English and Mandarin are an advantage
• Required to work on Saturdays, Sundays, and in shifts, depending on the service centre's opening hours

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary to: [email protected]

(Data collected will be used for recruitment purpose only.)