Customer Service Analyst

COMPANY OVERVIEW

BVI® is a diversified global ophthalmic device company with a mission to deliver high-quality solutions and innovation for advancing eye surgery and improving patients’ vision. With nine decades of developing leading products and solutions, BVI partners with ophthalmic surgeons to improve the vision of millions of patients across the globe. Our organization supports surgical teams in more than 90 countries worldwide, either directly or through our network of trusted distributors

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor Degree in BA, Eng or similar
• 1 - 3 or more years.
• Ability to work in a team
• Analytical abilities
• English +95%

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Call center experience (preferred)
• Customer and Service focused.
• Experience with ERPs, CRMs, phone systems and other service-driven technologies.
• Committed to learning. Committed to asking questions. Interested and engaged in helping develop the business from the ground up
• Interest in working with global teams.