Customer Service Analyst III

Job Summary

The Customer Service Analyst III answers incoming calls as the initial contact point for customers. The role provides the first level of support/information and escalates calls to other departments when more specific assistance is required.

Key Responsibilities

• Assist dealers with updates or changes to Allstate Dealer Services product contracts.
• Provide information on payments to dealers, lenders and consumers using multiple admin systems.
• Perform any other task assigned by management.
• Provide Cancellation quotes for Allstate Dealer Services products to dealers, lenders and consumers using Access-based, Web-based and Mainframe admin systems.
• May be responsible for working on multiple projects at once.
• Delivers timely, accurate customer service ensuring the highest level of satisfaction.

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

• Customer Service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.