Customer Service Analyst-Voice

Skill required: Language Translation - Customer Service

Designation: Customer Service Analyst

**Qualifications:**Any Graduation

**Years of Experience:**3 to 5 years

**Language - Ability:**French - Expert

What would you do? We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.

What are we looking for? ESSENTIAL

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

Experience Required

• Inbound and Outbound customer service experience

• Experience working under pressure

  Roles and Responsibilities:

• Handle support/service escalations to/from clients

• Transfer calls to the Tier 2 department

• Will track and report system issues as needed

• Stay current with system information, changes and updates

• Comply with service level agreements

• Support and help on Process documentation

• Comply with the assigned schedule to cover the hours of operation

• Comply with the account KPIs

• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

• In this role you are required to do analysis and solving of lower-complexity problems

• Your day to day interaction is with peers within Accenture before updating supervisors

• In this role you may have limited exposure with clients and/or Accenture management

• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

• The decisions you make impact your own work and may impact the work of others

• You will be an individual contributor as a part of a team, with a focused scope of work

• Please note that this role may require you to work in rotational shifts

  Qualification Any Graduation