Customer Service & Accounts Receivable Associate

Company Overview

For over 40 years, Hansen's Tree & Environmental Services has been a family-owned and operated company built on quality service, hard work, and a commitment to growth.

Our Tree & Plant Health Care Division serves residential and commercial customers with everything from precision pruning of ornamental trees to large-scale land clearing projects covering hundreds of acres. We also provide a full range of plant health care products and services to protect and maintain healthy landscapes.

Our Environmental Services Division takes sustainability a step further. We recycle wood debris from our operations and other tree and landscaping companies, turning it into marketable mulch and compost. We also recycle materials such as asphalt roofing shingles and used railroad ties, giving these materials new life as paving products, landscape timbers, and other reusable resources.

Headquartered in O'Fallon, Missouri, with a branch at Lake of the Ozarks and an affiliate in Branson, Hansen's continues to expand its services, capabilities, and reach.

We're proud of the foundation we've built over four decades, but we're even more excited about where we're going. As we grow, we're looking for people who want to grow with us.

Job Summary

We are looking for a friendly, detail-oriented, and highly organized Customer Service & Accounts Receivable Specialist to join our team.

This is a unique position combining two important responsibilities: providing excellent in-person customer service and point-of-sale (POS) support, while assisting with basic Accounts Receivable and office administration.

You'll be the primary point of contact for customers purchasing bulk mulch, compost, and other landscape materials or dropping off materials for recycling and processing. You'll process payments, prepare receipts, maintain accurate transaction records, and make sure each customer receives professional, efficient service.

You'll also support our administrative team with Accounts Receivable tasks, customer records, invoicing, and general office responsibilities.

The key to success in this position is your ability to manage interruptions without losing accuracy. You must be comfortable stopping one task to help a customer or answer a phone call, then returning to your original work without missing a step.

If you're someone who genuinely enjoys helping people, works well with numbers, and can stay organized when several things are happening at once, we'd like to meet you.

What You'll Do:

Customer Service & Point-of-Sale — Primary Responsibility

• Greet customers and provide friendly, professional in-person service.
• Process purchases of mulch, compost, and other bulk landscape materials.
• Process payments for customer material drop-offs and recycling services.
• Accept cash, checks, credit/debit cards, and approved account payments.
• Prepare accurate bills of sale, receipts, and other transaction documents.
• Process purchase orders and verify customer billing information.
• Record and classify transactions accurately in multiple software systems.
• Balance transactions, verify payments, and resolve routine discrepancies.
• Answer customer questions about products, pricing, and procedures.
• Handle customer concerns professionally and involve management when needed.

Accounts Receivable & Administrative Support

• Assist with customer invoicing, payment posting, and account records.
• Review invoices, receipts, purchase orders, and payment documentation for accuracy.
• Help identify and resolve customer account discrepancies.
• Enter and update financial information in company accounting systems.
• Maintain organized electronic and paper records.
• Provide backup telephone coverage when the Office Coordinator is unavailable.
• Assist with other general office and administrative duties as needed.

What We're Looking For:

Required Qualifications

• At least one year of customer-facing retail, cashier, POS, or comparable customer service experience.
• Experience handling payments and accurately processing financial transactions.
• Basic knowledge of Accounts Receivable, invoicing, or customer billing.
• Strong computer and data-entry skills, including the ability to work in multiple software programs.
• Excellent face-to-face communication and interpersonal skills.
• Strong basic math skills and exceptional attention to detail.
• Ability to manage frequent interruptions, changing priorities, and several unrelated tasks without losing accuracy.
• Ability to work independently, stay organized, and follow through on assigned responsibilities.
• High school diploma or equivalent.

Preferred Qualifications

• Bi-lingual English and Spanish highly desired.
• Two or more years of related customer service, POS, or office administration experience.
• Previous Accounts Receivable, bookkeeping, or billing experience.
• Experience working with purchase orders, commercial customers, or business accounts.
• Proficiency with Microsoft Excel and accounting or POS software.
• Experience in landscaping, recycling, construction materials, wholesale distribution, or similar industries.

What Makes Someone Successful in This Role?

We're looking for someone who is comfortable being both the friendly face customers see and the detail-oriented person keeping our records accurate.

Successful candidates will be able to:

• Make customers feel welcome, respected, and appreciated.
• Handle money and financial information accurately and responsibly.
• Switch between customer service and administrative work smoothly.
• Keep track of unfinished tasks and pick up where they left off.
• Stay calm, organized, and professional during busy periods.
• Learn new software systems and procedures quickly.
• Take ownership of their work and follow through without constant supervision.

Work Environment

This is an on-site, office-based position with frequent in-person customer interaction. You'll work with computers, payment terminals, telephones, and office equipment while coordinating with our Recycling & Logistics and administrative teams.

The position involves a combination of sitting, standing, computer work, and frequent interaction with customers and coworkers.

Ready to Join Our Team?

If you have strong customer service skills, enjoy working with numbers, and can keep things organized even when the day gets busy, we encourage you to apply.

Hansen's Tree Service & Environmental Services is an Equal Opportunity Employer. Qualified applicants will be considered without regard to protected characteristics under applicable law.

Pay: $23.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Accounts Receivable: 1 year (Required)
• Point of Sale (POS) customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• O'Fallon, MO 63366 (Required)

Work Location: In person