Customer Service & Admin Coordinator

Location: Ibn Battuta Gate Offices, Dubai

We are looking for an organized and dependable Customer Service & Admin Coordinator to manage customer enquiries, coordinate deliveries, and provide administrative support to the manager and team.

You will be a key point of contact for customers and provide practical support to our delivery driver, helping ensure customers receive clear information and their orders arrive smoothly. You will also keep the team organized: arranging meetings, following up with partners and customers, and preparing reports and presentations.

Key Responsibilities: Customer Service and Deliveries

• Manage our official WhatsApp account, responding professionally to customer enquiries, order questions, and delivery requests.
• Organize customer deliveries, confirming addresses, contact details, delivery timings, and customer availability.
• Support the driver during deliveries by contacting customers, clarifying directions, and resolving delivery issues.
• Arrange follow-ups or rescheduling when customers are unavailable.
• Send customers online payment links when needed and coordinate payment confirmation internally.
• Record incoming B2B enquiries, coordinate with the relevant sales colleague, and follow up to ensure timely responses.
• Maintain accurate records of customer conversations, delivery arrangements, and outstanding actions.
• Prepare clear handovers so colleagues can provide customer support during your days off.

Key Responsibilities: Administration and Team Support

• Coordinate and arrange team meetings, online and in person.
• Follow up with consignment partners on stock replenishment, and introduce updated packaging and new products.
• Follow up with direct and B2B customers.
• Handle routine administration through hotel and other business portals.
• Book tickets and arrange business travel.
• Prepare reports and presentations.
• Carry out other administrative tasks as assigned.

Requirements

• Experience in customer service, administration, order processing, or delivery coordination.
• Clear, professional written and verbal communication.
• Confidence using WhatsApp, email, spreadsheets, and online portals.
• Strong organization and attention to detail.
• Ability to prioritize enquiries and remain calm when delivery plans change.
• A practical approach to solving problems and following tasks through to completion.
• Ability to prepare clear reports and presentations.
• Experience using AI tools to simplify routine work is an advantage.
• Experience supporting drivers or coordinating customer deliveries is an advantage.

How to Apply

Please submit your CV with a short introduction describing your relevant experience and availability to join.

Job Type: Full-time

Pay: From AED3,500.00 per month

Education:

• Bachelor's (Required)

Location:

• Dubai (Required)

Work Location: In person