Customer Service & Admin Executive

This role requires the candidate to work on Saturdays as part of a 5-day work week. The designated off days for this position will be every Wednesday and Sunday each week.

Responsibilities

• Assume the role of a Showroom Host, to greet customers, take order and serve them drinks and refreshments. To clear the serve wares after customer leaves
• Office administration includes ordering of showroom and office supplies such as beverages, refreshments and office stationeries
• Ensure overall cleanliness of the showroom and all showroom operating standards, ie. daily checks on the requirements for showroom display cars
• Responsible for updating of sales materials at the customer lounge and showroom; replenish them materials when they run low
• To attend to phone calls and general phone enquiries
• Basic phone and email ethics
• To track showroom traffic and reporting
• Day-to-day mailing and dissemination of direct mailers, via mails or electronic means, to prospects and customers
• Office administration such as ensuring office documents are dispatched to different department
• To take on some CRM roles such as preparation of gifts to customers and prospects and arrange for dispatch
• To help at Rolls-Royce events
• Keep abreast with brand and market news and competitors' news
• Taking meeting minutes
• Assist in preparation and submission of ad hoc reports
• Customer Relationship Management: Day-to-Day updates and data-entry
• The Management may assign any other suitable duties from time to time

Candidate Qualities

• Good communications skills. Proficiency in both English and Mandarin
• Knowledge in MS Office such as Words, Excel and Powerpoint
• Pleasant personality with a positive attitude
• Self-motivated. Able to work independently as well as a good team player
• Prior experience in hospitality/ automotive industry/ high-end luxury industry or hospitality will be an advantage