Customer Service and Admin Executive

Company Description

Heguru Method Learning Centre is an Enrichment Centre based in Singapore, focused on providing innovative learning experiences for children. The centre offers structured programs designed to support cognitive development and holistic growth. It operates in a professional, family-oriented environment where collaboration with parents and guardians is highly valued. Team members have the opportunity to contribute directly to learners’ progress while working in a supportive organization.

Role Description

The Customer Relations and Admin Executive is a full-time, on-site role based in Singapore. This role is responsible for handling day-to-day customer interactions, including greeting and assisting parents and students, responding to inquiries, and managing feedback to ensure a positive experience. The executive will coordinate class schedules, maintain student records, handle registrations and payments, and support general administrative functions such as filing, data entry, and preparing basic reports. The role also involves liaising with teachers and management to relay important information, supporting centre operations during class times and events, and ensuring the reception and learning areas are orderly and welcoming.

Qualifications

• Strong interpersonal skills with a focus on client relations and customer satisfaction.
• Proficient in customer service and client-facing communication, both in person and over phone/email.
• Clear and professional communication skills, with the ability to explain information to parents and learners in a friendly manner.
• Good organizational and administrative abilities, including basic computer literacy (e.g., MS Office) and data entry accuracy.
• Prior experience in education centres, customer service, or front-desk administration is an advantage.
• Ability to work on Wed-Sun as required by centre operations.
• Team-oriented mindset, reliability, and a positive attitude toward working with children and families.
• Relevant diploma or equivalent qualification is preferred; fresh graduates confident in the above skillset may also be considered.